2019 Opening Keynote Thaddeus Arroyo

Thaddeus Arroyo was appointed Chief Executive Officer of AT&T Business in December 2016. He is responsible for the company’s integrated global Business Solutions organization, which serves more than 3 million business customers in nearly 200 countries and territories, including nearly all of the world’s Fortune 1000 companies.

Arroyo has vast experience driving strategic growth through change. He boldly uses innovation to fuel disruptive business models in consumer and business segments. And he knows the value of customer engagement. His experience transforming business models, introducing competitive market offerings and improving customer experiences provide a strong foundation for his current role.

Previously, Arroyo was CEO of AT&T Mexico, LLC. The Mexico City-based wireless service provider operates under the AT&T and Unefon brand names. Arroyo led the expansion of the AT&T high-speed mobile network and distribution channels in Mexico. The expansion is bringing coverage to millions of additional consumers and businesses while transforming the sales and service experience for customers. The AT&T network covers more than 88 million people in Mexico.

Throughout his career, he has held diverse executive positions. As President-Technology Development, he led the transformation of AT&T’s technology strategy, placing innovation at the forefront. Under his leadership as Chief Information Officer (CIO), AT&T was widely recognized for its thought leadership and creativity in technology innovation and execution. Prior to AT&T, he also served as CIO at Cingular Wireless and Senior Vice President of Product Marketing and Development for Sabre Corporation.

Thaddeus has received recognition for his business achievements, thought leadership and innovation. In 2017 named to Latino Leaders magazine’s list of the 101 most influential Hispanics. In 2016, he made Quien magazine’s list of “50 People Transforming Mexico” and was included among “Mexico’s 300 Most Influential Leaders” by Lfderes Mexicanos magazine. He was named one of CNET en Espanol’s “20 Most Influential Latinos in Technology” in 2015; named to the CIO Hall of Fame by CIO Magazine for “profoundly shaping the technology-driven business landscape” in 2014; and earned MIT Sloan’s CIO Leadership Award for “delivering business value and innovative use of IT in exceptional ways” in 2014.

He serves on the Board of Directors of Total System Services, Inc. (TSYS), the National Center for Women & Information Technology and the Hispanic IT Executive Council. He is a Governance Fellow with the National Association of Corporate Directors. He also serves on the SMU Cox School of Business Executive Advisory Board. Thaddeus has a B.S. in mathematics from the University of Texas at Arlington and an MBA from Southern Methodist University.

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